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Last updated: 02/10/2025 ​ These Terms & Conditions ("Terms") govern the services provided by Inverness Recovery (Uplift Transport LTD). By booking or using our vehicle recovery, transport or related services, you agree to the following: Terms & Conditions - the basics ​ 1. Services Provided • Inverness Recovery offers breakdown recovery, accident recovery, vehicle transport, and additional services (such as jump starts, towing and parts procurement) across Inverness and the Highlands. • Services are subject to availability and may vary depending on location, weather, access and vehicle type. ​ 2. Quotes & Pricing • Prices are provided upfront whenever possible. • Final charges may vary depending on distance, access, vehicle condition, waiting time or additional requirements (e.g. specialist equipment, ferry fees). • All charges are confirmed with you before work is carried out. ​ 3. Payments • Payment is due on completion of the service unless otherwise agreed in writing. • We accept [insert accepted payment methods: cash, card, bank transfer, etc.]. • Failure to pay may result in the vehicle being held until payment is received. ​ 4. Liability & Limitations • While every care is taken, Inverness Recovery is not liable for pre-existing damage to vehicles or issues arising from mechanical defects. • We are not responsible for loss or damage to personal items left inside the vehicle during recovery or transport. • Delays caused by factors outside our control (traffic, weather, third-party delays) are not guaranteed under ETA times. ​ 5. Customer Responsibilities • You must provide accurate details of your vehicle, location and destination. • You are responsible for ensuring your vehicle is road legal, unless the service requested is for the recovery or transport of a non-runner. • Where relevant, you must ensure suitable access for recovery vehicles. ​ 6. Cancellations • If you cancel after a recovery vehicle has been dispatched, a call-out fee may apply. • Pre-booked transport cancellations should be made at least 24 hours in advance, where possible. ​ 7. Use of Subcontractors • Inverness Recovery may, at times, use trusted subcontractors or partner garages/mechanics to complete a service. We remain responsible for ensuring they meet our standards. ​ 8. Governing Law These Terms are governed by the laws of Scotland and subject to the jurisdiction of Scottish courts. Need to contact us about this? ​ If you have any questions about these terms and conditions, please contact us: Inverness Recovery Uplift Transport LTD Tel: 01463 566072 (tel:+441463566072)Email: inverness.recovery@outlook.com (mailto:inverness.recovery@outlook.com)Address: (Registered main office) 15 Ormlie Drive, Thurso, KW14 7EA

Last updated: [02/10/2025] Inverness Recovery (part of Uplift Transport LTD) provides 24/7 vehicle recovery and transport services across Inverness and the Highlands. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard information when you contact us or use our services. 1. Information We Collect We may collect and process the following information: • Your name, phone number, email address and contact details. • Vehicle details (make, model, registration) and job information. • Location details shared when arranging a recovery, transport or roadside service. • Messages sent to us by phone, WhatsApp, email or contact forms. ​ 2. How We Use Your Information We use your personal data to: • Respond to enquiries and provide recovery, accident assistance and vehicle transport services. • Confirm quotes, ETAs and job details. • Keep records for administration, invoicing and legal compliance. • Share necessary information with trusted partners (e.g. local mechanics, insurers) where required to complete your service. ​ 3. Sharing of Information We do not sell or trade your personal data. We may share limited information only when: • Delivering your vehicle to a local garage, mechanic or storage facility. • Liaising with insurers or roadside assistance partners at your request. • Required by law, regulation or legal process. ​ ​4. Data Storage & Security • Information is stored securely and only kept as long as necessary to provide our services or meet legal obligations. • We take reasonable technical and organisational steps to protect your data from loss, misuse or unauthorised access. ​ ​5. Your Rights (GDPR) You have the right to: • Request access to the personal data we hold about you. • Ask us to correct or update inaccurate information. • Request deletion of your data where legally permitted. • Object to the way we use your information in certain circumstances. • To exercise your rights, please contact us using the details below. ​ ​6. Cookies & Website Use • Our website may use cookies to improve performance and user experience. You can adjust your browser settings to block or delete cookies. ​ ​7. Contact Us If you have any questions about this Privacy Policy or how your data is handled, please contact us: ​ Inverness Recovery Uplift Transport LTD Tel: 01463 566072(tel:+441463566072) Email: inverness.recovery@outlook.com(mailto:inverness.recovery@outlook.com) Address: (Registered main office) 15 Ormlie Drive, Thurso, KW14 7EA