Privacy Policy

Last updated: [02/10/2025]

Inverness Recovery (part of Uplift Transport LTD) provides 24/7 vehicle recovery and transport services across Inverness and the Highlands. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard information when you contact us or use our services.

1. Information We Collect

We may collect and process the following information:

Your name, phone number, email address and contact details.
Vehicle details (make, model, registration) and job information.
Location details shared when arranging a recovery, transport or roadside service.
Messages sent to us by phone, WhatsApp, email or contact forms.

2. How We Use Your Information

We use your personal data to:

Respond to enquiries and provide recovery, accident assistance and vehicle transport services.
Confirm quotes, ETAs and job details.
Keep records for administration, invoicing and legal compliance.
Share necessary information with trusted partners (e.g. local mechanics, insurers) where required to complete your service.

3. Sharing of Information

We do not sell or trade your personal data. We may share limited information only when:

Delivering your vehicle to a local garage, mechanic or storage facility.
Liaising with insurers or roadside assistance partners at your request.
Required by law, regulation or legal process.

4. Data Storage & Security

Information is stored securely and only kept as long as necessary to provide our services or meet legal obligations.
We take reasonable technical and organisational steps to protect your data from loss, misuse or unauthorised access.

5. Your Rights (GDPR)

You have the right to:
Request access to the personal data we hold about you.
Ask us to correct or update inaccurate information.
Request deletion of your data where legally permitted.
Object to the way we use your information in certain circumstances.
To exercise your rights, please contact us using the details below.

6. Cookies & Website use

Our website may use cookies to improve performance and user experience. You can adjust your browser settings to block or delete cookies.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Inverness Recovery
Uplift Transport LTD
📞 Tel: +44 (0)1463 566072
📧 Email: Inverness.Recovery@outlook.com
📍 Address: (Registered main office)
15 Ormlie Drive,
Thurso
KW14 7EA